Last updated on 21 of April of 2025

Thank you for visiting our website and doing business with us.

When you visit our website https://discoverexperience.pt (herein referred to as “us”, “we” or “our”), and use our services, you trust us with your personal information. We take your privacy very seriously.

In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our website and our services.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

Discover Experience is a registered brand under the name Dina Nunes, domiciled at Fajã dos Vimes, 9850-213 Calheta, São Jorge, Azores, Portugal, VAT 214 325 202, phone +351 967 552 354, email info@discoverexperience.pt.

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities

What data do we collect?

Discover Experience collects the following data:

Personal identification information (Name, email address, phone number, birth date, etc.)
Since we confirm your booking while you are on the Discover Experience site, we require your credit or debit card details so we can guarantee your booking.
We automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity (like your name or contact information) but may include
device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information
about how and when you use our site and other technical information. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and
reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.

How do we collect your data?

You directly provide Discover Experience with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards, via email, phone or any other communication channel we use.
Use or view our website via your browser’s cookies.

How will we use your data?

Discover Experience collects your data so that we can:

Process your order and manage your account. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through our website. When Discover Experience processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
Email you with special offers on other products and services we think you might like, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
To post testimonials. We post testimonials on our website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial.
If you wish to update, or delete your testimonial, please contact us at info@discover experience.pt and be sure to include your name, testimonial location, and contact information.
Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
Request Feedback. We may use your information to request feedback and to contact you about your use of our site.
To enforce our terms, conditions and policies.

How do we store your data?

All personal information exchanged between your device and the Discover Experience website is encrypted using SSL. Our SSL certificate is provided by Hostinger, our hosting provider. This ensures that your information is transmitted securely and is safe from third parties.

Discover Experience securely stores your data on protected servers located within the European Economic Area (EEA), ensuring compliance with GDPR regulations. We implement encryption, access controls, and regular security audits to safeguard your personal information.

Discover Experience will keep your personal details, booking history, payment information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). Once this period expires, we will delete your data securely by anonymizing personal details and permanently removing records from our databases in accordance with data protection best practices.

Marketing

Discover Experience would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

Mailchimp
FareHarbor

If you have agreed to receive marketing, you may always opt out at a later date.

On occasions, we may supply statistics about our customers to third-parties such as rental companies or other agents. These statistics never contain personally identifying information.

We would not sell or rent your personal information to third parties for their marketing purposes without your prior consent.

You have the right at any time to stop Discover Experience from contacting you for marketing purposes or giving your data to other members of our company group.

If you no longer wish to be contacted for marketing purposes, please email us at info@discover experience.pt.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Discover Experience for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Discover Experience correct any information you believe is inaccurate. You also have the right to request (us) to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Discover Experience erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Discover Experience restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Discover Experience’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Discover Experience transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@discover experience.pt

Call us at: +351 967 552 354

Or write to us: Fajã dos Vimes, 9850-213 Calheta, São Jorge, Azores, Portugal

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

Understanding how you use our website
Specific information about how we use and how you can refuse certain cookies is set out in our Cookie Policy.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
More can be found in our Cookie Policy.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Discover Experience website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Discover Experience keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21 April 2025.

How to contact us

If you have any questions about Discover Experience’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@discover experience.pt

Call us: +351 967 552 354

Or write to us at: Fajã dos Vimes, 9850-213 Calheta, São Jorge, Azores, Portugal

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Discover Experience has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. You can find their contact details on the following link: JUSTICE AND CONSUMERS ARTICLE 29 – National Data Protection Authorities.